Bespoke care software, built around the way you work
Rotas, care plans, medication records, carer apps and HR in one secure system, designed with your team. We handle everything from planning and moving your records across to ongoing support
Why bespoke software is different
Off-the-shelf care platforms come with features you will never use, often a charge for every carer and little connection to the rest of your service. We build around how you deliver care, so nothing is hidden and everything works together
Built to your exact needs
Every feature your service needs, with no paywalls or per-feature upgrades. Rotas, care notes, medication and HR live in one place.
Replace several tools with one
Bring your rostering platform, care planning app, spreadsheets and paper forms into one system, so your office and carers work from a single place.
Modernise legacy technology
Whether your current care platform is ageing, expensive or simply not keeping up, we can replace it and move your records across.
Grows with your service
As you take on more clients, carers or branches, we can add features, users or locations. Anything new is scoped and quoted upfront.
The care system we built for Lilies Home Care
Lilies ran on paper forms and two off-the-shelf platforms that never talked to each other. We replaced both with one bespoke system, built around how their office and carers actually work
Built for Lilies Home Care, Bradford and Leeds
Screens from the Lilies system, shown with demonstration data
The same system also holds care plans and reviews, HR and training records, plus reporting on every visit
Every system we build is designed around the service using it. Yours would be built around how your team works, not copied from Lilies
What we can build for you
Every feature is chosen with you, so you only pay for what your service will use
Rota and live board
A weekly planner with repeating visits and travel time, availability and training warnings, plus a live view of every call today.
Care plans and assessments
Your own assessment forms and person-centred care plans, with review dates that never slip.
Medication records
Electronic medication records that alert the office if a dose is missed.
A carer app that works offline
Carers check in and out, record tasks and medication and raise concerns, even without signal.
HR, training and compliance
Holidays, sickness, training, DBS and policy sign-off, kept alongside the people they relate to.
Family access, with consent
Read-only access for families, with messages to the office and updates from it.
Reporting
On-time visits, completed tasks and medication given, measured automatically and ready to export.
Care home tools
Resident records, handovers, room occupancy and enquiry tracking, built around how your home runs.
Compliant and secure by design
We hold recognised registrations and certifications across data protection, cyber security and health and care standards, and keep them current as regulations change
- NHS Data Security and Protection ToolkitOur 2025-26 assessment is published as Standards Met
- Cyber Essentials certifiedCertified through IASME, the UK government’s Cyber Essentials partner
- ICO registeredRegistration ZC186083 with the UK’s data protection regulator
- Data processing agreementBarrister-checked and signed before any live data is shared
- Insured with HiscoxProfessional indemnity, public liability and cyber and data cover
How it works and what it costs
One fixed build fee paid in two halves, then a monthly retainer. No open-ended costs
Free consultation
A free 30 minute call to learn how your service works, what is slowing your office and carers down and what you need the software to do. There is nothing to pay
Plan and agree
We write up exactly what your software will do and give you a fixed quote for the build and the monthly retainer, so you know every cost before we begin
Build
Once you approve the plan and sign the contract, we start building, on a timeline agreed upfront. The first half of your fixed fee is paid before the build begins
Review and go live
You have 10 calendar days to review it while we fix anything that does not match what we agreed. Then it goes live, the second half is paid and your retainer begins
Frequently asked bespoke software questions
Can you move our records from our current care system?
Yes. We move your existing client, carer and care records into your new system as part of the build, and it is included in your build fee.
Will it work for carers without signal?
Yes. Visit records save on the phone and send automatically as soon as the connection returns, which is how the carer app we built for Lilies Home Care works.
Can families have access?
Yes, with consent. Family members can have read-only access and message the office, and the office can send updates to carers, clients and families.
Who owns the software?
We retain ownership of the software and provide your service with a licence to use it as part of your monthly retainer. It covers the agreed number of users and locations, and your data remains entirely yours.
What happens to our data if we stop working together?
Your data always belongs to you. You can ask for a copy at any time, and when our work together ends, we return it to you or securely delete it, whichever you prefer.
Will our team need training?
Very little. The software is built around how your team already works, so it is familiar from day one. We also provide user guides and demonstration videos, with training calls whenever needed.
What happens if something goes wrong?
We fix it, as a priority. Having built your software, we understand how it works and can resolve issues quickly. Your retainer also covers monitoring, so we spot problems before they affect your service.
Let us talk about what we could build for you
Book a free 30 minute, no obligation call to talk through where your current care systems are creating unnecessary work
Free 30 minute, no obligation call on Google Meet