Frequently asked questions
Straight answers about working with us, our services and how we protect your data
Working with us
Who is CareSimplify?
CareSimplify is a West Country Digital company. West Country Digital Ltd is registered in England and Wales, and CareSimplify is the name we use for our work with care providers.
Do you work across the UK?
Yes. We are from Bristol and work with care providers across the UK, mostly over Google Meet. We build around whichever regulator applies to you, whether that is CQC, the Care Inspectorate, Care Inspectorate Wales or RQIA.
Which care services do you work with?
Home care agencies, care homes, supported living providers and other regulated care services whose office runs on too much paperwork.
What happens on the first call?
We learn how your service works, look for where time is being lost and leave you with clear next steps, including what it would cost. There is no obligation to go ahead.
Websites
Can you show our CQC rating on the website?
Yes. We add the official CQC widget, which updates automatically whenever your rating changes, and link to your latest inspection report. Providers in Scotland and Wales can link their Care Inspectorate or Care Inspectorate Wales report in the same way.
Can carers apply through the website?
Yes. Every website can include a careers section with your vacancies and a short application form. If you also want applications screened automatically, as we did for Lilies Home Care, that is part of our automation service.
What do you need from us?
Your care services, the areas you cover, your CQC or regulator details, your branding and any photographs you want to use. We design and write your website around your service, and your first version is ready to see within 48 hours.
Do you write the words?
Yes. We write every page in plain English around your services and the questions families ask, then you review it. Nothing goes live until you are happy with it.
Automation
Do we need any technical knowledge?
No. We handle everything, from planning and building your automation to looking after it once it is live. We explain it all in plain English, so you always know what it does and why.
How will automation affect our carers and office team?
Our aim is to take repetitive admin off your team, not to replace anyone. You decide how best to use the time saved, whether that is recruitment, supervision or more time with the people you support.
What if it gets something wrong?
Before building anything, we agree how each process should work, including which decisions can be automated and which need a person. We build those safeguards in, then test against real situations and edge cases before it goes live.
Will it work with our care management system?
In most cases, yes. We build around the tools you already have, from your care platform where it allows connections to the spreadsheets, email and paper forms you want to retire. If something new is needed, we explain why first.
Bespoke software
Can you move our records from our current care system?
Yes. We move your existing client, carer and care records into your new system as part of the build, and it is included in your build fee.
Will it work for carers without signal?
Yes. Visit records save on the phone and send automatically as soon as the connection returns, which is how the carer app we built for Lilies Home Care works.
Can families have access?
Yes, with consent. Family members can have read-only access and message the office, and the office can send updates to carers, clients and families.
Who owns the software?
We retain ownership of the software and provide your service with a licence to use it as part of your monthly retainer. It covers the agreed number of users and locations, and your data remains entirely yours.
Pricing
How long does it take to get a quote?
Usually within a few days of our call, once we have the information we need to define the scope.
Is the price negotiable?
We price each project around the agreed scope. If you have a budget in mind, we can discuss the scope and agree what to include before work begins.
Do you charge per carer or per bed?
No. Software retainers are a fixed monthly figure agreed upfront for your service. Adding users or locations later is scoped and quoted before anything changes.
Can we combine services?
Yes. Need more than one service? We combine them into one package with a single clear quote and preferential pricing.
Still have a question?
Book a free 30 minute call, or email [email protected] and we will come back to you
Free 30 minute, no obligation call on Google Meet